Returning goods

Returning goods

This procedure applies to both Warranty and Out-Of-Warranty situations.

Whether you want to return goods to JTM with regards to a warranty claim, service / repair work to be carried or return goods for any other reason, please follow this procedure.



All goods that are returned to JTM must be accompanied by an RMA (Return Materials Authorisation) form. This form must be issued by JTM. If goods are returned to JTM without an RMA, the goods will be sent back at the customer’s expense.

The customer may request an RMA by phone, fax or email.



Goods must be shipped freight prepaid.

Apart from other costs which may apply, a standard fee of €50 per case will be charged for handling, diagnosis and administration.


Documents to include

All returned goods must have an RMA.

Goods sent back under warranty must also have a copy of the original purchase receipt enclosed.



Goods returned to JTM are the responsibility of the sender. JTM is not responsible for damage or loss incurred in transit.

Refund Policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 20 Village Mill Enterprise Park Rathnew Wicklow IE A67 PX20.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: 20 Village Mill Enterprise Park Rathnew Wicklow IE A67 PX20

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.